Performance Highlights

The Dane Housing Group aims to provide the highest levels of service to and for our customers. We set challenging targets and continually monitor our performance against those targets to ensure that services are efficient, effective and delivered to the exacting standards sought by our residents.

We have a proven track record in achieving and exceeding our targets.

The most recent customer satisfaction results reveal that residents are pleased with their homes and the services provided by The Dane Housing Group.  The high levels of resident satisfaction are demonstrated in the following key findings:

  • Over 92% of tenants who had a repair completed in the last 12 months rated all aspects of the actual work as “good” or “very good”.
  • 89% of tenants are satisfied with their accommodation.
  • 89% of tenants find staff helpful.
  • 88% of tenants feel that Dane Housing keeps them well informed.
  • 85% of tenants are satisfied with their landlord overall. 
  • 85% of tenants are happy with the neighbourhood in which they live.
  • 84% of tenants are satisfied with the overall condition of their homes.
  • 82% of tenants are satisfied with the overall repairs and maintenance service.
  • 80% of tenants feel they obtain good value for money from their rent.
  • 71% of tenants think that their landlord takes account of their views.
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