Compliments and Complaints

We value your views and would like to hear from you about the service you received from us. There are a range of ways that you can tell us if you are happy, unhappy or have a suggestion to make for how we can approve. You can give us feedback by:

Visiting one of our offices;

Calling our freephone number 0500 026079;

Emailing us at

Completing the form at the back of the information leaflet below;

In writing;

Speaking to a member of staff;

You can also choose to have someone else feedback on your behalf such as a councillors, MPs, Tenant and resident association representatives or other agencies.

your.views@neighbourhoodinvestor.com;

To find out more about our what we do with feedback or more about our complaints procedure download our Customer Feedback leaflet.

If you are still not happy with the way your complaint has been resolved, you can contact the Independent Housing Ombudsman at:

Independent Housing Ombudsman
81 Aldwych London WC2B 4HN

Tel: 020 7421 3800

Minicom: 020 7404 709

Fax: 020 7831 1942

email: info@housing-ombudsman.org.uk

The Ombudsman will only get involved if you have been through every stage of our complaints procedure. You must also contact them within one year of the last time we looked into your complaint.

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